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Refund Policy

Last updated: July 6, 2026

Thank you for choosing Orderly. This Refund Policy explains how we handle refunds for in-app purchases made through Apple App Store or Google Play.

1. Nature of the Product

Orderly is a digital software product. New users can try the app with the first 20 orders before buying. Orderly Pro is a one-time digital purchase that unlocks additional access.

2. When a Refund May Be Granted

You may be eligible for a refund in the following situations:

  • Your payment was completed successfully but access was not granted
  • You were charged more than the displayed amount due to a technical error
  • A duplicate payment was processed for the same purchase
  • We are unable to deliver or activate the purchased access within a reasonable time because of an issue on our side
  • A refund is required under applicable consumer law in your market

3. When Refunds Are Normally Not Granted

  • You changed your mind after access was successfully granted and the product was delivered
  • You no longer need the app or purchased access
  • The request is based on a misunderstanding of the features when those features were already described on the website or in the app
  • The issue is caused by your own device, internet connection, or third-party account restrictions outside our control

4. Duplicate or Failed Payments

If you believe you were charged more than once, or a payment appears to have failed but money was deducted, please contact us with your transaction details. For iPhone purchases, include your App Store order ID or original transaction ID where available. For Android purchases, include your Google Play order ID.

5. Refund Request Period

Refund requests should be made as soon as possible after the payment. We recommend contacting us within 7 days of the transaction so we can review the issue quickly.

6. Processing Time

Once a refund is approved, we will initiate it through the original payment channel where possible. Some App Store refunds may need to be requested or completed directly through Apple's support flows. Processing time depends on your bank, card issuer, app marketplace, or payment provider.

7. How to Request a Refund

Please include the following details when contacting us:

  • Your name and contact number
  • The email address used for the account or order
  • The platform used: iPhone/App Store or Android/Google Play
  • The App Store order ID, original transaction ID, Google Play order ID, or other payment reference
  • The date and amount of the payment
  • A short explanation of the issue

8. Contact

For refund or payment-related questions, contact us at support@orderlyapp.app or via WhatsApp.